Change product info for serial number?

Question

We need to correct the name of a product and would like that corrected name in our inventory.

Is there a simple way to do this? Currently, (as long as the product has never been allocated or adjusted) we have to go into each PO and:

  1. Unreceive the serial number
  2. Delete the serial number
  3. Delete the PO line
  4. Re-add the product with its new name
  5. Receive the product again
  6. Adjust the serial number

If the product has already been allocated or adjusted, we have to remove those allocations/adjustments and reapply them after we have corrected the product by the above method.

Any easier way?

Answer

If you are just changing the spelling of a product name or product variant, you can do that by editing the product on the Purchasing > Edit Purchase Products page. Double-click on the name of the product or product attribute to edit. Any changes will automatically be reflected on your PO's and in inventory.

If you selected the wrong product on your PO and need to select a different one (e.g. change Granite to Silestone) you need to do the following for products that have not been allocated or adjusted:

  1. Delete the PO Receipt
  2. Delete the PO line
  3. Add the new product
  4. Receive the PO

If the product has already been allocated or adjusted, you have to remove those allocations/adjustments and reapply them if necessary after you have corrected the product by the above method.

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